FAQs

Evanston Campus: 2020 Ridge Avenue, Suite 200

• Hours: 7:00am - 5:00pm, Monday - Friday
• Phone: 847-491-5201

Chicago Campus: 345 E Superior Street, 15th floor

• Hours: 8:30am - 4:30pm, Monday - Friday
• Phone: 312-503-8000

You must provide an NU Financials chartstring. For more information, visit the Billing and Payment Procedures web page.

Request an estimate online through Facilities Connect. For more information, visit the Estimate Requests web page.

You may submit a request via phone, email or online:  

• Phone: 847-491-5201 (Evanston) or 312-503-8000 (Chicago)
• Email: facilities@northwestern.edu
• Online through Facilities Connect

Submit a request online through Facilities Connect.

You may submit a request via phone, email or online:  

• Phone: 847-491-5201 (Evanston) or 312-503-8000 (Chicago)
• Email: facilities@northwestern.edu
• Online through Facilities Connect

We will forward the provided information to our custodial crew. New supplies should arrive on the same day if possible, otherwise on the following day.

Yes; our exterminator visits the office daily to pick up requests.

You may submit a request via phone, email or online:  

• Phone: 847-491-5201 (Evanston) or 312-503-8000 (Chicago)
• Email: facilities@northwestern.edu
• Online through Facilities Connect

If the request is urgent it will be dispatched immediately and the problem will be taken care of the same day. Otherwise it will likely be taken care of the next business day. You will not be charged for the service.

No. To unlock an office you will need to contact University Police. Call 847-491-3456 (Evanston) or 312-503-3456 (Chicago).

All moves are handled by Reebie Storage and Moving Co., Northwestern’s preferred vendor for moving. Departments and schools should submit requests directly to Reebie using the Moving Service Request Form. This form streamlines the moving request and scheduling process and provides an email confirmation of the request. 

Reebie’s on-campus manager is: Bob LoBianco, 708-307-2107 or rlobianco@reebieallied.com.

Please submit your moving requests with as much advance notice as possible. Departments and schools will be charged via the re-charge center/central bill process, unless other arrangements have been made with Reebie.

No; phone services are handled by Northwestern University Information Technology (NUIT) Services. For telephone repair, call NUIT repair at 611 from any campus phone.

The Surplus Property Exchange is an online bulletin board where Northwestern departments can list surplus University property, including computers, appliances and electrical equipment that are in good condition.

Visit the What You Can Recycle at Northwestern webpage on the sustainNU website for a comprehensive list.

Email sustainNU at sustainNU@northwestern.edu for maintenance. 

Email sustainNU at sustainNU@northwestern.edu for maintenance. 

Visit to the sustainNU website, explore the Campus Sustainability Map and learn about Northwestern’s partnership with Ameresco to create a more energy-efficient campus.

Requests for new user access and modifications to existing access are handled by Financial Operations IT. This is the same group that currently manages FAMIS access requests and the process is the same. Please complete the General Security Access Form . Access request will need to be approved through the Dean’s office just as they are today for FAMIS requests.

There is a list of Standing Work Orders that existed is FAMIS and their corresponding FC Work Task number.  You can locate the Converted FAMIS Work Orders report here.

Whether you have lost a key or have a new employee, start a Key Request with the Key Form.  

Add the completed Key Form to a Service Request in the Related Documents section, or include the form in an email to Customer Service (facilities@northwestern.edu).