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Planning, Design & Construction
- - Planning, Design & Construction Overview
  - Campus Planning Request drawings, space information and other campus planning services.
  - Design & Construction Projects View project details, including information about the project team, project deadlines and the current status.
  - Contractor Resources Access resources for contractors, including design guidelines and campus access procedures.
  - Campus Construction Map See current construction sites and potential impacts on campus.
- Related Links:
  - Design Guidelines
  - Building & Space Planning
Building & Campus Access
- - Building & Campus Access Overview
  - Building Access Guidelines Find building access guidelines, hours, accessiblity and more.
  - Keys & Wildcard Services for Building Access Learn how to obtain a WildCard or building keys.
  - Bikes, Scooters & Active Transportation See parking restrictions and guidelines for those using various micromobility devices.
  - Campus Accessibility, Wellness & Inclusivity Explore accommodations such as ADA compliance, all-gender bathrooms and lactation rooms.
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About
- - About Overview
  - Facilities Organization See Facilities' leadership and organization.
  - Departments Learn more about our service units and the campus wide support they provide.
  - Mission & Core Values (RISE) Read about the organizational values that drive our work.
  - Announcements & Notifications Stay up-to-date on facilities-related alerts and news.
- Related Links:
  - Facilities Staff Portal
  - Sustainability & Environmental Initiatives

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Customer Service

Customer Service

Contact us with questions, concerns and requests.

Customer Service is available by phone on both campuses, Monday - Friday from 7:00 am – 5:00 pm.

Email: facilities@northwestern.edu
Phone: 847-491-5201 (Evanston) or 312-503-8000 (Chicago)

For more information about the department, see the Customer Service Department webpage.

Customer Service

Contact us with questions, concerns and requests.

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