Get Tech Help When You Need It
Help with technology issues is available for all of the University's supported systems and services.
Canvas
Zoom
Zoom offers 24/7 live support, including national holidays. You can find Support in the upper-right section of your account page or via the blue bottom-right Help button on the side of your screen. We encourage you to bookmark Zoom Support and use the following support options.
- Zoom Help Center: Provides access to a host of helpful videos and instructions; you can also watch video tutorials on most Zoom features.
- Zoom Learning Center: Includes on-demand course and video tutorials.
- Contact Zoom Support or call 888-799-0125
- When reporting an issue, be sure to have your meeting ID and the date and time of the incident ready.
Troubleshooting on Your Own
To avoid hold times to connect to a live support agent for Zoom or Canvas, you can try some things that might immediately help you solve a problem.
- Connect your laptop or desktop to the internet via ethernet instead of Wi-Fi.
- Turn off video during the video conference and use only audio.
- Check your residence’s bandwidth and Wi-Fi coverage; a stable internet connection of 10Mb/s for download and 3Mb/s for upload (or greater) is recommended. If watching videos or taking part in a web conference is difficult, you may need to notify your instructor.
- Visit the IT Knowledge Base for self-service solutions to common technical questions and support requests.