RESIDENTIAL SERVICES

The recipient’s complete name as listed in the Housing Portal, and the recipient’s complete, and correct  address as listed in the Northwestern Mail & Package Center site.  

Here are examples of what your address should look like:  

John Doe  

2303 Sheridan-Room #  

2420 Campus Drive  

Evanston, IL 60201  

Jane Doe  

1871 Orrington Room #  

1927 Orrington Avenue  

Evanston, IL 60201  

Mail Services receives, sorts, and delivers U.S. Postal Mail and packages to on-campus university housing Monday through Friday three days per week during university business hours. Mailbox locations can be identified at this Mail & Package page or at the Housing Portal.  

Items arriving by private carrier (UPS, FEDEX, DHL, Amazon, etc.) addressed to recipient names not listed in the Housing file including Faculty/ Staff/ former residents.   

Expired items not collected within the 60-day holding time or private carrier items.  

Prohibited Items, which have not received a response within 14 days of receiving (and recipient notification).  

Please note that if you need an item held longer than beyond the stated times above, please email the MPC and we will hold it longer, if it is reasonable for us to do so.  

Items arriving at the incorrect MPC Location will be relocated approximately once a week during the academic year. The MPC location will notify the recipient of the actual location if the recipient requests to pick up the item prior it being relocated.  

Reasons for these types of delays are typically caused by carrier error, something that the MPCs try to address as the deliveries occur but can be difficult to prevent when large volumes of deliveries occur. Additionally, using incorrect or outdated address information can also cause this issue to occur.  

• Check the Housing Portal for your mailbox location and combination for the lock
• Remember to turn the dial to the left first (many combo locks spin to the right)
• If you are still having difficulty, check with your MPC - we are here to help!

• Forwarding Process 
  • First-Class Mail and USPS Packages: These will be forwarded for up to 1 year to the current address on file in CAESAR (or Permanent if Current is a university housing mailing address).  
  • It’s recommended that you complete a mail-forwarding request with the USPS.  
  • Here is a link to information on how to update your information in CAESAR. 
  • If you’re a current resident, any mail not collected by the end of the academic year will be sent to Current or Permanent address on file in CAESAR. 
  • Please note USPS will not forward mail to non-United States addresses. 

• The following Items will be returned to sender: 
  • Private Carrier Packages (Amazon, UPS, FedEx, etc.). 
  • USPS Packages or First-Class Mail after moving out of University Housing beyond 1 year.  

• Additional steps  
  • Remember to update your mailing address with third parties:  
    • Businesses from which you order goods.  
    • Banks 
    • Magazine providers 
    • Student Organizations 

If a student fails to retrieve their item(s) during the quarter, it will become eligible for return/forwarding at the end of the semester. Your package will be held for 60 days at the end of the semester. At the end of the 60 days, it will be returned/forwarded   

*Please note that this will go into effect during Spring Quarter 2024.*  

An email will be sent to the recipient if an item is flagged as Prohibited.  

If a student responds to the email providing more information or seeking clarification on the policy within 14 Days of Receipt, staff will pull the item from the outgoing mail shelf and set it aside, so it is not immediately returned. The MPC Manager will then alert the Assistant Director for Community Standards and Operations.   

If the student receives approval to retrieve the item, they will show the email from the Resident Director to staff at the MPC and the package will be released for delivery.  

More information about Prohibited Items please refer to the Student Handbook, Page 62.  

Kemper MPC has a Package Locker which can be used to receive shipments. If you are interested in receiving shipments through the lockers, click on the following link: https://forms.dosa.northwestern.edu/view.php?id=2328147 

A small number of shipments are assigned to the Lockers at Kemper Automatically. If you wish not to have any shipments assigned to the Lockers at Kemper MPC, or if you previously signed up for locker use but wish to Opt-Out, use the following link: https://forms.dosa.northwestern.edu/view.php?id=2371499 

For certain shipments, Amazon may require a One-Time Password. For these shipments, we recommend you email the MPC with the tracking number and password information so the MPC’s can accept and process the shipment. If you received a one-time password from Amazon, we recommend you email the MPC with the tracking number and one-time password code so that we can accept and process the package.  

https://www.amazon.com/gp/help/customer/display.html%3FnodeId%3DGXHYX22CS752PLE3